Can you leave the furniture outside uncovered even in winter?
Yes, the furniture is weatherproof and can remain outside during the winter. However, we recommend that you cover the furniture to protect it from dirt.
How can I contact Viplounge?
Dispo delivery dates: 043 541 45 73
Do you have more than one location in Switzerland?
In our showrooms in Zurich, Bern, Uznach and Emmen. You can find more information under the heading “Showroom”.
Can you send me a catalogue?
Our website is our catalogue, there are no printed documents. We are also happy to advise you in our stores.
How can you be so inexpensive with such good quality?
We can offer the best price because of direct production and direct sale to the end customer without intermediaries.
Do you deliver to foreign countries?
We deliver throughout Switzerland. The final prices including delivery costs for orders from Switzerland and Liechtenstein are automatically calculated and displayed during the ordering process.
Is VAT included in the final price?
The prices shown in CHF (Swiss Francs) are final prices including Swiss VAT of 7.7%.
How much are the shipping costs?
The shipping of items with a shopping basket order value of less than CHF 500 is only possible via an insured DHL package. The shipping costs are calculated depending on the order value as follows:
0-50 CHF order value = 9 CHF shipping costs
51-179 CHF order value = 19 CHF shipping costs
180-499 CHF order value = 29 CHF shipping costs
Free delivery curbside
from 500 CHF order value
Costs: 0 CHF
Express delivery curbside
Costs: 69 CHF
2 man deluxe express delivery (assembly + packaging disposal)
Costs: 150 CHF
Next Day Delivery
Costs: 290 CHF
Pick-up only in Uznach
Costs: 0 CHF
Pick-up from our warehouse/showroom in Uznach is possible by appointment on Thursdays and Saturdays. Loading the furniture into your vehicle and disposing of the packaging are the customer’s responsibilities.
Delivery to the hour
Costs: 49 CHF
If we are unable to meet the hourly delivery deadline due to heavy traffic, the amount of 49 CHF will be refunded.
Disposal of your old furniture
Costs: 90 CHF
The exact number of pieces and description must be specified when agreeing the delivery date. Max. number of pieces is 7 pieces of max. 25 kg.
How long is the delivery time?
Usually 7-10 working days. The specified delivery times are for guidance and are non-binding. The effective delivery time is agreed with the customer after receipt of the order.
Do you offer a delivery service?
If you chose home delivery, our own Viplounge delivery service with 2 workers delivers your ordered garden furniture. We place the garden furniture at your desired location and take the packaging material with us. Our delivery service will contact you by phone after you place your order. Smaller pieces of furniture and accessories are delivered by DHL Switzerland.
We would like to have the furniture delivered to another address, is that possible?
This option is available to you when entering the address.
When the carrier unpacked the goods, I discovered a small defect. What should I do?
Any damage or defects must be reported to the carrier immediately, otherwise the goods are considered approved.
I would like a brown sofa instead now, would you exchange the goods?
The exchange of flawless goods is excluded. A right of return exists only in the case of incorrect deliveries, whereby changes in the design or in the technical area, which do not adversely affect the function and quality of a purchased item, are reserved.
If a purchased item is no longer available or deliverable, the seller can withdraw from the contract without compensation.
Goods ordered in the outlet, as well as goods at special prices, are excluded from exchange and return. There is no right to complaint regarding free goodies.
Do you pass on my personal data?
Data protection is important to us! The data sent with the order form is used exclusively for contact with the customer and is not disclosed or sold to third parties. We use your personal data for the purposes of the technical administration of the website, for customer administration and for marketing, provided that you expressly approve of this when providing your information on our website.
Can I pay in cash or with an invoice?
The following payment methods are available:
- EUROCARD / MasterCard - The amount will be debited when ordering.
- American Express - The amount will be debited when ordering.
- Visa with the module Verified by Visa? - The amount will be debited when ordering.
- Cash payment (listed under “Invoice”) - The goods are paid for in cash on delivery / collection.
The information exchange between the online shop and Telekurs Multipay AG takes place via an encrypted interface (SSL 128bit).
Are your offers in the online shop up to date?
Our website is constantly being improved and updated.