FAQ
Yes, the furniture is weatherproof and can remain outside during the winter. However, we recommend that you cover the furniture to protect it from dirt.
viplounge home & garden ag
E-Mail: info@viplounge.ch
Phone: 044 536 14 15
Dispo delivery dates: 043 541 45 73
In our showrooms in Zurich, Bern, Uznach and Emmen. You can find more information under the heading “Showroom”.
Our website is our catalogue, there are no printed documents. We are also happy to advise you in our stores.
We can offer the best price because of direct production and direct sale to the end customer without intermediaries.
We deliver throughout Switzerland. The final prices including delivery costs for orders from Switzerland and Liechtenstein are automatically calculated and displayed during the ordering process.
The prices shown in CHF (Swiss Francs) are final prices including Swiss VAT of 7.7%.
You can find our prices for delivery and shipping here.
Usually 7-10 working days. The specified delivery times are for guidance and are non-binding. The effective delivery time is agreed with the customer after receipt of the order.
If you chose home delivery, our own Viplounge delivery service with 2 workers delivers your ordered garden furniture. We place the garden furniture at your desired location and take the packaging material with us. Our delivery service will contact you by phone after you place your order. Smaller pieces of furniture and accessories are delivered by DHL Switzerland.
This option is available to you when entering the address.
Any damage or defects must be reported to the carrier immediately, otherwise the goods are considered approved.
The exchange of flawless goods is excluded. A right of return exists only in the case of incorrect deliveries, whereby changes in the design or in the technical area, which do not adversely affect the function and quality of a purchased item, are reserved.
If a purchased item is no longer available or deliverable, the seller can withdraw from the contract without compensation.
Goods ordered in the outlet, as well as goods at special prices, are excluded from exchange and return. There is no right to complaint regarding free goodies.
Data protection is important to us! The data sent with the order form is used exclusively for contact with the customer and is not disclosed or sold to third parties. We use your personal data for the purposes of the technical administration of the website, for customer administration and for marketing, provided that you expressly approve of this when providing your information on our website.
The following payment methods are available:
- EUROCARD / MasterCard - The amount will be debited when ordering.
- American Express - The amount will be debited when ordering.
- Visa with the module Verified by Visa? - The amount will be debited when ordering.
- Cash payment (listed under “Invoice”) - The goods are paid for in cash on delivery / collection.
The information exchange between the online shop and Telekurs Multipay AG takes place via an encrypted interface (SSL 128bit).
Our website is constantly being improved and updated.
You can reach us at the following address
Email: info@viplounge.ch
and by phone at +41 (0) 44 536 14 15