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FAQ

Is the rattan furniture weatherproof?

Can you leave the furniture outside uncovered even in winter?

Yes, the furniture is weatherproof and can remain outside during the winter. However, we recommend that you cover the furniture to protect it from dirt.

How can I get in contact with you?

How can I contact Viplounge?

viplounge home & garden ag
E-Mail: info@viplounge.ch
Phone: 044 536 14 15

Dispo delivery dates: 043 541 45 73

Where can I look at the furniture?

Do you have more than one location in Switzerland?

In our showrooms in Zurich, Bern, Uznach and Emmen. You can find more information under the heading “Showroom”.

Do you have a catalogue?

Can you send me a catalogue?

Our website is our catalogue, there are no printed documents. We are also happy to advise you in our stores.

Why are you so inexpensive?

How can you be so inexpensive with such good quality?

We can offer the best price because of direct production and direct sale to the end customer without intermediaries.

Which countries do you deliver to?

Do you deliver to foreign countries?

We deliver throughout Switzerland. The final prices including delivery costs for orders from Switzerland and Liechtenstein are automatically calculated and displayed during the ordering process.

What is included in the prices?

Is VAT included in the final price?

The prices shown in CHF (Swiss Francs) are final prices including Swiss VAT of 7.7%.

How much does the shipping cost?

How much are the shipping costs?

DHL parcel
The shipping of items with a shopping basket order value of less than CHF 500 is only possible via an insured DHL package. The shipping costs are calculated depending on the order value as follows:

0-50 CHF order value = 9 CHF shipping costs
51-179 CHF order value = 19 CHF shipping costs
180-499 CHF order value = 29 CHF shipping costs

Free delivery curbside
from 500 CHF order value
Costs: 0 CHF

Express delivery curbside
Costs: 69 CHF

2 man deluxe express delivery (assembly + packaging disposal)
Costs: 150 CHF

Next Day Delivery
Costs: 290 CHF

Pick-up only in Uznach
Costs: 0 CHF
Pick-up from our warehouse/showroom in Uznach is possible by appointment on Thursdays and Saturdays. Loading the furniture into your vehicle and disposing of the packaging are the customer’s responsibilities.

Delivery to the hour
Costs: 49 CHF
If we are unable to meet the hourly delivery deadline due to heavy traffic, the amount of 49 CHF will be refunded.

Disposal of your old furniture
Costs: 90 CHF
The exact number of pieces and description must be specified when agreeing the delivery date. Max. number of pieces is 7 pieces of max. 25 kg.

What about the delivery times?

How long is the delivery time?

Usually 7-10 working days. The specified delivery times are for guidance and are non-binding. The effective delivery time is agreed with the customer after receipt of the order.

Who will deliver the furniture to my home?

Do you offer a delivery service?

If you chose home delivery, our own Viplounge delivery service with 2 workers delivers your ordered garden furniture. We place the garden furniture at your desired location and take the packaging material with us. Our delivery service will contact you by phone after you place your order. Smaller pieces of furniture and accessories are delivered by DHL Switzerland.

Can I have the ordered goods sent to another address?

We would like to have the furniture delivered to another address, is that possible?

This option is available to you when entering the address.

The shipment I received is damaged. How do I proceed?

When the carrier unpacked the goods, I discovered a small defect. What should I do?

Any damage or defects must be reported to the carrier immediately, otherwise the goods are considered approved.

What if I don’t like an ordered product?

I would like a brown sofa instead now, would you exchange the goods?

The exchange of flawless goods is excluded. A right of return exists only in the case of incorrect deliveries, whereby changes in the design or in the technical area, which do not adversely affect the function and quality of a purchased item, are reserved.

If a purchased item is no longer available or deliverable, the seller can withdraw from the contract without compensation.

Goods ordered in the outlet, as well as goods at special prices, are excluded from exchange and return. There is no right to complaint regarding free goodies.

What happens to my personal data?

Do you pass on my personal data?

Data protection is important to us! The data sent with the order form is used exclusively for contact with the customer and is not disclosed or sold to third parties. We use your personal data for the purposes of the technical administration of the website, for customer administration and for marketing, provided that you expressly approve of this when providing your information on our website.

How do I pay? What are your conditions?

Can I pay in cash or with an invoice?

The following payment methods are available:

  1. EUROCARD / MasterCard - The amount will be debited when ordering.
  2. American Express - The amount will be debited when ordering.
  3. Visa with the module Verified by Visa? - The amount will be debited when ordering.
  4. Cash payment (listed under “Invoice”) - The goods are paid for in cash on delivery / collection.
How secure is the data transfer?

The information exchange between the online shop and Telekurs Multipay AG takes place via an encrypted interface (SSL 128bit).

How often is your offer updated?

Are your offers in the online shop up to date?

Our website is constantly being improved and updated.

Who can help me with problems with an order?

I want to place my order personally, how can I reach you?

You can reach us at the following address
Email: info@viplounge.ch
and by phone at +41 (0) 44 536 14 15

Käuferschutz inklusive